Program Leadership

What building Windows Update at Microsoft taught me about scale: write the playbook, design for contained failure, and treat documentation as infrastructure.

There are moments in a program management career, usually when you have to reduce downtime that’s costing real money, where

Here’s a situation I’ve been in more times than I can count, and it’s the heart of translating technical risk

Let me tell you how most people describe my job when they hear the title “senior technical program manager.” “Oh,